Policies & Protocols
Below we have listed our wholesale policies and protocols, if you need more information or require answers to questions not covered below, please contact our Sales Department at 916-800-7575 Ext. 2.
All coffee prices listed on our Wholesale Page are non-negotiable. Shipping, handling and delivery costs are additional, but any orders over $250 will be eligible for free shipping. We reserve the right to change pricing on any wholesale products without prior notice. There are no discounts unless otherwise indicated.
All of our coffees are subject to seasonal availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, to discontinue offering certain coffees or products without prior notice.
Web Orders – All orders should be placed through our website, www.valiantcoffee.com. Certain exceptions will be made on an individual basis. Our sales department will instruct you how to create an account, which will then grant you access to Wholesale pricing upon approval.
Other Methods for Creating an Order
In certain limited circumstances, orders may be placed by phone, text or email. You must be approved to place an order by one of these methods in advance. If any orders are recieved in a manner that is unapproved, you will be re-directed to place your order via our website.
Order Minimums and Free Shipping
There are no order minimums but any order over $250 will receive free USPS Priority shipping.
Changing An Order
Given the speed in which we process orders, once an order is created it typically cannot be changed. If you would like to increase your order, you can place a new order. If you need an order expedited, you can select a faster shipping option such as Next Day Air. If you have any questions about your order you can contact us at 916-800-7575.
Orders are roasted, packed, and shipped Monday through Friday from Loomis, California.
- Orders received by 5:00am (PST) Monday-Friday will be roasted and shipped same day.
- Orders received after 5:00am (PST) Monday-Thursday will be roasted and shipped the next business day.
- Orders received after 5:00am (PST) on Thursday that are shipped Friday via Next Day Air will be delivered on Monday.
- Any order placed after 5:00am Friday-Sunday will be roasted, packed and shipped Monday.
We ship coffees and gear throughout the continental United States. Expedited shipping is available at checkout. Please select your desired shipping method at checkout.
On occasion, one of our delivery carriers may suspend their normal business operations. On such occasions, there may be a brief delay before your order ships. We are not responsible or liable for orders once they reach the specified carrier.
On rare occasions, some items on an order may be unavailable to ship. This typically only occurs with non-coffee items, such as equipment or merchandise. In such cases, we will work with you to determine the best option:
- Hold all items on the order until the backordered item becomes available.
- Ship the available items and hold the order open until the backordered item becomes available (typically if the item will be available in 5 business days or less).
- Ship the available items, remove unavailable items from the original order, credit the customer for the items not shipped and create a new order for the backordered items (typically if it will take longer than 5 business days for the item to be available).
Credit Card Terms
By default all new customers will be on Credit Card terms. Your card will be charged when an order is placed. Payment is due in full at the time of ordering. We currently accept Visa, Mastercard, American Express, and Discover.
Please email email@example.com for help resolving a payment issue. If you would like to create a standing order, please specify this need at the time of your account creation and we will provide directions to set up a standing order.
If you are interested in applying for Credit Terms or Cash-On-Delivery, please contact our Sales Department.
PLEASE NOTE: New wholesale accounts are only eligible for COD after 90 days on Credit Card Terms. With COD, you must have cash or check ready upon delivery of your order.
Every customer requesting payment terms is required to complete an application and return it to firstname.lastname@example.org. Please allow 14 business days for approval. If the credit application is approved, our standard terms are 30 days (Net 30). Customers on payment terms can pay by credit card or check.
Checks should be mailed to:Valiant Coffee
PO Box 64
Loomis, CA 95650
If you are on Credit Terms and have invoices over 30 days past due, your account will be put on “Hold”. You will be unable to place new Wholesale orders until all invoices over 30 days past due are paid in full. You can contact our Accounting Department at 916-800-7575 to make a credit card payment and have account “Hold” removed.
Any customer put on “Hold” more than 3 times in a twelve month period will be placed back on Credit Card Terms.
Only items designated as retail items (such as our 12oz bags) may be resold. Wholesale items (such as our 5 lb bags) may not be resold.
Private Label/Custom Blends
Valiant Coffee reserves the right to offer or refuse a request for Private Label, or custom blending. If you are approved, you will be provided a contract outlining the nature of our agreement.
Any Wholesale Customer who violates these terms will lose their “Wholesale Status” immediately.
Returns & Refunds
For refunds related to billing errors, please email email@example.com or call 916-800-7575.
For refunds related to other issues with coffee, equipment, parts or accessories, please contact our sales department. We will require your order number and which items(s) you would like a refund on and why. Refund requests will be considered on coffee orders up to 20 calendar days after the invoice billing date.
In order to process a refund we will need:
- The Order # in question
- Description/Photo of the items in question.
- Reason for request for refund.
By Signing below, I certify that I understand the Terms and Policies of being a part of Valiant Coffee’s Wholesale Program and understand that the violation of any of these terms can result in the immediate cancellation of my account.