On rare occasions, some items on an order may be unavailable to ship. This typically only occurs with non-coffee items, such as equipment or merchandise. In such cases, we will work with you to determine the best option:
Hold all items on the order until the backordered item becomes available.
Ship the available items and hold the order open until the backordered item becomes available (typically if the item will be available in 5 business days or less).
Ship the available items, remove unavailable items from the original order, credit the customer for the items not shipped and create a new order for the backordered items (typically if it will take longer than 5 business days for the item to be available).
By default, all new customers will pay for orders via credit card. Your card will be charged when an order is placed. Payment is due in full at the time of ordering. We currently accept Visa, MasterCard, American Express, and Discover.
Please email email@example.com for help resolving a payment issue. If you would like to create a standing order, please specify this need at the time of your account creation and we will provide you with more detailed directions.
New wholesale accounts are eligible for Credit Terms (Net 15) or Cash-on-Delivery (COD) after your account has reached a total of $3,000 in orders, and each order is over $200.
If you are interested in applying for Net 15 or COD, please contact our team at firstname.lastname@example.org. Every customer requesting Net 15 or COD terms is required to complete an application and sign out Net Terms Contract and return it to email@example.com. Please allow at minimum 14 business days for approval or response. If the credit application is approved, our standard terms are 15 days (Net 15). Customers on payment terms can pay by credit card or check.